Consumer Policies

Payment Policy

1. We accept online orders through the following modes of payment. Visa & MasterCard Debit & Credit cards, UPI, Google Pay, Paytm Wallet, PhonePe Wallet etc.

2. Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card) when you make an online transaction using your Credit Card.

3. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

4. If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to our customer care team and provide the following information:
     a. Transaction Reference Number.
     b. Amount debited with registered Email ID
     c. Date & Time of Transaction.

Delivery Policy

1. To ensure the safety and hygiene of all our customers, there might be delays in product dispatches & deliveries owing to constraints on logistics due to COVID-19. In these instances, unfortunately, we would not be able to commit to dispatch or delivery timelines and request you to bear with us.

2. Cash on Delivery (COD) option is available for all products subjected to availability, promotions and offers.

3. We take extensive precautions on the safety of the products and its packaging while dispatching it. We pack our products in boxes, where each individual product is wrapped in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

4. If the shipment is tampered or damaged, please do not accept it.

5. Orders placed on the second half of Saturday or Sunday will be dispatched within 48-72 hours.

6. If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery intimation, wherein you will have to give 48-72 hours to investigate with our courier partners.

7. For all claims regarding shortages or damages must be reported to customer service within 24 hours of the order delivery. 3 working days are required to investigate and review your request. If any shipment is tampered with or damaged, please do not accept it.

Refund and Return Policy

ATRASO hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances.

As a first step we are laying out our cancellation and return policy to take care of your hassles.

Order has not been shipped yet : Any order which has not been shipped (Probably 1-2 Days) can be cancelled partially or fully. The amount paid by you (if it’s a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.

Order was damaged when received : We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website.

However, due to situation beyond our control, the item delivered might get damaged in in transit. We would be more than happy to replace or cancel your order under such circumstances. We would request you to let us know of the damage the day you receive it.

Incorrect item Received : We are proud of the robustness of our fulfilment process and the right shipment would reach the right person at the right place.

In case you receive item that are different from the ones you ordered, we will ship the right item to you right away and collect the incorrect item from you at your convenience. Any other reason for cancellation or return would be handled on a case to case basis.

Please note We do not offer returns once the product has been opened.

Change of Packaging

Packaging, bottles and communications at  ATRASO undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for seamless user experience and comply with government notifications. Presence and placements of symbols or stickers depicting the information regarding the product may vary conforming to government rules and regulations. There can be changes in the placement of sticker and symbol, but please be assured that the product is authentic and untampered.

In our new product packaging policy, we are slowly discarding outer boxes and packing material to be more eco-friendly. So, going forward you may start to receive products with its outer packaging made with paper. This reduced packaging will in no way hamper the authenticity or efficacy of the products. Reducing our carbon footprint takes us one step closer towards a greener future. Thank you for joining our efforts towards environment conservation.

Suspending Promotions

ATRASO reserve the right to cancel any on-going or future promotions, offers, sales, gifts and giveaways on the products without any liabilities.

For any queries feel free to reach out to our customer care team at help@atraso.in who will be happy to clarify your concerns.